Frequently Asked Questions

Are these items authentic?

Yes, Real Deal Collection guarantees the authenticity of every item we sell, forever. Founded in 2006, by a handbag collector—turned authenticator—committed to providing a safe place to acquire and recycle luxury designer accessories. Our authenticity experts thoroughly examine each item in person with knowledge of the manufacturer's standards of quality in: branding, codes, craftsmanship, hardware, materials and stitching.

If we suspect that a submitted item is counterfeit, we may require proof of purchase from the consignor, and may employ an independent authentication service for a third-party opinion. We will reject and return any submitted item if we cannot guarantee its authenticity with full confidence.

Where do these items come from?

Our one-of-a-kind inventory comes from individual collectors around the world, just like you, who benefit from our trusted reputation and years of experience. Avoid the hassle and risk of selling luxury goods yourself because we do all the work for you! Your approval of our offer and selection of a selling option is required before we process any item for sale. Email us for advance quotes.

How is the condition of an item rated?

Every product we carry is technically pre-owned even when the condition is like new. We examine and evaluate each item with special attention given to the handles, corners, edges, overlay details and each panel of leather. Please note that leather is a natural product that may show characteristic marks that were part of the animal and will develop a rich patina from exposure to air and contact with human skin that enhances its natural beauty. Each product listing will give a detailed description of its condition and photos of the areas that may typically show signs of wear.
Pristine Condition
5 out of 5 hearts
5 of 5 hearts Like new without signs of use or wear.

4.5 out of 5 hearts
4.5 of 5 hearts Almost new with only faint signs of handling or storage.
Pampered Condition
4 out of 5 hearts
4 of 5 hearts Very gently used with minor signs of wear overall. Flaws are visible upon close inspection, but not obvious from an arm's length away.

3.5 out of 5 hearts
3.5 of 5 hearts Gently used with moderate signs of wear overall. Flaws are visible at an arm's length, but not significant.
Pre-Loved Condition
3 out of 5 hearts
3 of 5 hearts Significant signs of wear overall showing plenty of previous love.

2.5 out of 5 hearts
2.5 of 5 hearts Major signs of wear and tear overall for a lived-in look with character.

Real Deal Collection makes every effort to show items as accurately as possible and depict or describe any imperfections. Please note color variations occur due to different screens. We will gladly provide additional photos, upon request.

How are prices determined?

Prices are determined through our research of previously sold items, as well as the current marketplace, to determine fair market resale value based on brand, style and condition. We get our consignor's approval on the starting price, and our selling agreement specifies when and how much we may discount.

Are there any discounts available?

Contact us to inquire about a discount on a particular item. Typically, no discounts are given during the first thirty days of an item's availability. We strive to satisfy both our customers and consignors by pricing items at a fair market value. Popularity and condition determines resale value and most items are half of the manufacturer's retail price.

Select items will be discounted after they have been available for a period of time. Browse sale items with discounted prices.

We email our subscribers exclusive coupon code discounts during special events and national holidays. Get on the list for FREE! Sign up to see our new arrivals first, and receive subscriber-only savings.

What payment methods are accepted?

We accept items for trade, cash and credit cards (Visa, MasterCard, Discover, American Express) as well as PayPal, Western Union, bank wire transfer, check, money order or cashier's check. Customers from certain countries may be required to pay using Western Union or bank wire transfer.

Mailed payment must be received within seven days of the order date, and items will not ship until funds have cleared. Please send cash-equivalents via "Registered Mail" payable to Real Deal Collection, 223 W. San Francisco St., Santa Fe NM 87501 U.S.A. (505) 795-5979.

Orders paid with PayPal will only be shipped to the confirmed address. If you would like your order shipped to another location, such as a work address, please be sure to enter that shipping address at the time of payment or use an alternative payment method.

Will my order include sales tax?

Only orders shipping to an address in New Mexico will be charged the Santa Fe sales tax rate of 8.3125%. If we ship outside of New Mexico, including internationally, there is no tax added to your order total.

How much does shipping cost?

Your Location »
USA
USA Only
FedEx 2-Day
Canada
All Other
Countries
Orders under $500
$10
$30
$40
$60
Orders $501-$1,500
$20
$40
$50
$70
Orders $1,501-$2,500
$30
$50
$60
$80
Orders $2,501-$3,500
$40
$60
$70
$90
Orders $3,501-$4,500
$50
$70
$80
$100
Orders $4,501-$5,500
$60
$80
$90
$110

» Within the USA, we ship via USPS Priority Mail, FedEx Ground, or FedEx 2-Day Express.

» International orders ship via USPS Express Mail International. FedEx International can be arranged, per request.

» The tracking number will be emailed to you when the shipping label is printed.

» Direct signature is required upon delivery for orders over $500.

We cannot ship on national holidays or weekends. For same-day shipping of FedEx 2-Day Express, orders must be received by noon (MST) Monday-Friday otherwise will ship the following business day. Our online Shopping Cart will automatically calculate the shipping cost for multiple items in one order. Contact us to combine shipping for separate orders.

What is the return policy?

You may return any item ordered from Real Deal Collection for refund or exchange within 14 calendar days from the delivery date. Returned items must be in the same condition as received, and include everything that came with it. Receive a refund of the purchase price, excluding shipping, credited back to the original payment method within 7 days from receipt of the return. Trade-in purchases may be exchanged for store credit to spend without expiration.

Tags must still be attached. Layaway purchases are a final sale and not eligible for return.

Mail Returns with a Tracking Number and Signature Required to:

Real Deal Collection
ATTN: Returns
223 W. San Francisco St.
Santa Fe, New Mexico 87501
U.S.A.
(505) 795-5979

International Customers: Please mark "Returned Goods" on all Customs forms. Any taxes assessed are the responsibility of the shipper and may be deducted from the refund issued for the return. Items shipped from outside the USA may incur import tax if the declared value is greater than the $200 USD duty-free limit.

We are not responsible for returned items that are lost in transit and not delivered to us.

As a reseller of previously owned luxury goods, we sell items "as is" and do not provide a "warranty" of the brand's workmanship which should be covered by the brand manufacturer, and you should contact them directly for any repairs or refurbishments.

Real Deal Collection wants you to be satisfied with your purchases from us. We are happy to help you Monday-Saturday 10-5 MST by phone (505) 795-5979 or email us returns@realdealcollection.com any time.

Can I cancel an order I just placed?

Yes, prior to shipping, you can cancel an order by calling us at (505) 795-5979 or email us.

Can I place an international order?

Yes, our online Shopping Cart supports over 100 countries worldwide. Select your Country first during Checkout to adjust the contact information fields. Problem? Please contact us to process your order. We ship worldwide. Estimated delivery time to most countries is 3-5 business days. Customs duties, if any, are the responsibility of the buyer.

What is layaway?

Layaway is an installment payment plan over 60 to 90 days that Real Deal Collection offers to make luxury goods budget friendly. We allow up to 3 items to be purchased on layaway at a time. Our 60-day layaway term requires an initial deposit of 30% of the order total; another 30% is due 30 days after the order date; and the remaining 40% is due 60 days from the order date. Our 90-day layaway term requires an initial deposit of 25% of the order total; and then 3 additional payments of 25% due each month on the day of the order. We do not charge any interest or finance fees for layaway orders. However, as a courtesy to our consignors whom have agreed to offer layaway the following special conditions apply:

Layaway is a firm commitment to purchase the item(s) and a final sale. Items purchased via layaway are not eligible for return. All deposits paid are non-transferable and non-refundable. Please be certain that you are willing and able to complete the layaway purchase within the term before placing an item on layaway.

To begin a layaway order online, add the item(s) to your Shopping Cart, click the "Checkout" button and select the "Layaway or Trade-in" Payment Method. Leave us a Special Instructions note stating which layaway term you'd like. We will email an invoice for the first installment payment and subsequent deposits when they are due. Full payment can be made anytime on layaway orders, simply email us or call (505) 795-5979 to process your payment. We ship layaway item(s) after the order total balance due has been paid in full. Please note that we may change layaway terms on specific items or for special offers. We reserve the right to deny layaway to anyone. We will cancel an order if the initial deposit has not been paid within 24 hours of invoicing.

What is trade-in?

Trade-in is the fastest and easiest way to update your handbag and accessory collection. Exchange your luxury goods for immediate Real Deal Collection store credit. Turn your unwanted luxury goods into something new-to-you without waiting for your trade-in(s) to sell. Select items are eligible for trade-in depending on many factors, such as condition, style and popularity. Due to market fluctuations store credit offers must be accepted within 14 days. However, once accepted store credit never expires – use it now or later. We'll even keep track of it for you, just mention, "store credit" and we'll look up your account.

To create a trade-in order online, add the item(s) to your Shopping Cart, click the "Checkout" button and select the "Layaway or Trade-in" Payment Method. Leave us a Special Instructions note about what item(s) you have to trade. We will email an invoice to you for a $100 good faith deposit that will hold the item(s) in your order while your trade-in item(s) are in transit to us.

Email us for quotes. Please specify the brand, style, color and condition of your item(s). What we accept.

After we've received and inspected your trade-in(s) we'll offer immediate store credit, and you'll receive an invoice through email if any balance is due to complete your order, or an email confirming your remaining store credit to use towards your next order. Layaway can be combined with trade-in by paying the remaining balance with installment payments over 60 or 90 days. We will cancel an order if the deposit has not been paid within 24 hours of invoicing, or the trade-in item(s) have not been shipped with a tracking number within 7 days of placing the order.

Can I sell or trade my luxury goods?

Yes. We are happy to accept your Men's & Women's handbags, luggage, small leather goods (coin pouches, cosmetic cases, holders, wallets), accessories (belts, charms, scarves, sunglasses), jewelry and unworn shoes. We specialize in the following select luxury brands and offer up to 3 selling options.

Authentic Designer Brands:
  • Alexander McQueen
  • Alexander Wang
  • Balenciaga
  • Bottega Veneta
  • Brunello Cucinelli
  • Burberry
  • Cartier
  • Céline
  • Chanel
  • Chloé
  • Christian Louboutin
  • David Yurman
  • Dior
  • Dolce & Gabbana
  • Fendi
  • Ferragamo
  • Giuseppe Zanotti
  • Givenchy
  • Goyard
  • Gucci
  • Hermès
  • Jimmy Choo
  • Judith Leiber
  • Loewe
  • Longchamp
  • Louis Vuitton
  • Mansur Gavriel
  • Manolo Blahnik
  • Marc Jacobs
  • Miu Miu
  • Nancy Gonzalez
  • Prada
  • Proenza Schouler
  • Stella McCartney
  • Tiffany & Co.
  • Tod's
  • Tom Ford
  • Valentino
  • Valextra
  • (Yves) Saint Laurent

3 Selling Options with Real Deal Collection:

Direct Buy
  • » Get paid quickly.
  • » Sell your luxury goods to us.
  • » Resale value over $75.
Trade-in
  • » Exchange your unwanted items.
  • » Get immediate store credit.
  • » Update your collection.
Consignment
  • » Earn 70% of the price sold, less $25.
  • » We sell your items for you.
  • » You get paid after the sale is final.

How to Sell, Trade-in, or Consign:

1. For advance quotes, email a photo to sell@realdealcollection.com including the size/style if known.

2. Simply pack everything securely in a box and include a signed copy of our Consignment & Selling Agreement (PDF document).

3. Mail your items with a Tracking Number and Signature Required to:

Real Deal Collection
223 W. San Francisco St.
Santa Fe, NM 87501
U.S.A.
(505) 795-5979

Questions? Contact Us.