Buying Frequently Asked Questions
Are items on Real Deal Collection authentic?
Yes, all items at Real Deal Collection are guaranteed authentic designer handbags and accessories. We do not sell replica/fake/counterfeit merchandise. Our authenticity experts thoroughly inspect each item and only authentic items are listed for sale. Collectors worldwide send us their luxury items to sell for them.
Real Deal Collection is committed to providing a safe, online source for pre-owned authentic, luxury designer bags and accessories. We are recognized as a trusted and reputable seller of designer bags at the Purse Forum and a member of the Fashion Spot online community. We have sold thousands of designer bags and small leather goods to satisfied customers all over the world. If you have any questions regarding an item, please contact us prior to purchase; we're happy to help you.
How is the condition of an item determined?
All items on our website are considered pre-owned even if they do not appear to have been used yet. We examine and evaluate each item with special attention given to the handles, corners, edges, overlay details and each panel of leather. Please note that leather is a natural product that may show characteristic marks that were part of the animal and will develop a rich patina from contact with air and human skin that enhances its natural beauty. Every item includes a detailed description of its condition and photographs of any flaws and typical areas that may show signs of wear. Real Deal Collection makes every effort to show our items as accurately as possible and depict or describe any imperfections. Please note color variations can occur due to differences in computer monitors. We'll gladly provide additional photos upon request, including comparisons.
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Do you sell and ship items internationally?
Yes, our online shopping cart supports over 100 countries worldwide. If you encounter any problems using our shopping cart, please contact us to process your order manually. We ship worldwide via Express Mail International with tracking, insurance and signature required on delivery. Estimated delivery time to most countries is 3-5 business days. Customs duties, if any, are the responsibility of the buyer. We are happy to work with you to buy, sell or trade-in your authentic designer bags no matter where you live.
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What payment methods are accepted?
We accept Visa, MasterCard, Discover, American Express, JCB as well as PayPal, Western Union, bank wire transfers, checks, money orders and cashiers checks. Customers from certain countries may be required to pay using bank wire transfer, Western Union or confirmed PayPal address.
Mailed payment must be received within 7 days of the order, and items will not ship until all funds have cleared. Please send checks, money orders and cashiers checks via Registered Mail, payable to Real Deal Collection, Mailing address: 1704-B LLANO ST #421 SANTA FE, NM 87505 U.S.A. Phone: (505)795-5979
Purchases paid with PayPal and Google Wallet will only be shipped to the address stated with the payment. If you would like your order shipped to another location, such as a work address, please be sure to enter that shipping address at the time of payment or use an alternative payment method.
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Will my order include sales tax?
Only orders that ship to a New Mexico address will be charged sales tax. There is no tax on orders shipped outside New Mexico or internationally.
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How much does shipping cost?
Within the USA, we ship via FedEx Ground or USPS Priority Mail, and charge $10 on orders under $500, $15 on orders of $500 to $1500, $25 on orders of $1500 to $2500, $35 on orders $2500 to $3500, and $45 on orders over $3500. This includes shipping, handling, packaging, and insurance. Delivery will be attempted on Saturday for items shipped via FedEx Ground. FedEx Express 2-Day service is available for an additional $20 within the USA only. Payment for expedited (FedEx Express 2-Day) shipping must be received by noon US Mountain Standard Time, Monday through Friday, in order for the item to be shipped that day.
International orders are shipped via USPS Express Mail International for an additional $30 over the USA rates above. FedEx International can be arranged per request, but typically is double the cost of USPS Express Mail International.
We can combine shipping from multiple orders, such as layaway. Please E-mail us if you'd like us to ship items together. To calculate the total shipping cost, simply add the item prices together and see the rates above. Our online shopping cart will automatically calculate combined shipping for you when ordering multiple items in a single order.
Signature is required upon delivery. All parcels are shipped with a tracking number and insurance. You'll receive an E-mail with the tracking number when we print out your shipping label. We cannot ship on national holidays or weekends.
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What is your return policy?
Real Deal Collection takes great care in accurately describing our merchandise. If you are unhappy with your purchase for any reason, the item can be returned for a store merchandise credit in the amount paid, less the shipping charge. Store credit does not expire and we will work with you to find a suitable replacement or alternative for the returned item. You must notify us via E-mail of your intent to return within 3 days of receiving the item and we must receive a valid tracking number for the returned parcel within 7 days of your receipt of the item. Items must be returned in the same condition as when they were received.
Items that have been worn, damaged or treated with any product are not returnable. If an item is shipped with a security tag attached, it must still be attached and intact or else the item is not returnable. Items purchased on layaway are considered a final sale and are not returnable.
Returned items must be shipped to us with a tracking number and a signature required upon delivery. We are not responsible for returned items that are lost in transit and not delivered to our mailing address listed above. Items shipped from outside the USA may incur a customs duty or import tax if the declared value is more than $200 USD. Please clearly mark "Returned Goods" on all customs documents to help avoid these taxes. Any taxes assessed are the responsibility of the shipper and may be deducted from the merchandise credit issued for the return.
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Can I cancel an order I just placed?
Yes, prior to shipping, you can cancel an order by calling us at (505)795-5979 or E-mail us at info@realdealcollection.com.
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Are any discounts or coupon codes available?
From time to time we send our E-mail subscribers special coupon codes for discounts during a promotional event. These discounts must be entered in the shopping cart during checkout or mentioned in an E-mail when placing the order during said promotion. Be sure to click the "Apply Coupon" button in the shopping cart to adjust your order total. We cannot retroactively apply coupon codes to previously completed orders or combine coupons. To be notified of our listing updates and special discounts, please subscribe to our E-mail list.
We also discount select items after they have been available for sale after an extended period of time. Please check the "On Sale!" category to view all currently discounted items. We may also post items to 7-day eBay auctions which can result in a lower price than originally marked on the website.
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Why are some items priced above retail?
Although most items are priced under their original retail, some items may actually be priced higher than the original retail price for the following 3 possible reasons:
1) Old Price Tags - Some bags we sell still have the original store tag, but often, the bag is several years old and the price tag may reflect the price for that item a number of years ago which will typically be lower than the item's current retail price.
2) Vintage & Rare - Vintage items or limited edition special order items may exceed comparable current retail prices because of their rarity.
3) Sold-Out - When a particular item sells out completely at its company's boutiques or website, its value might increase beyond the original retail price due to its popularity and scarcity.
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What is layaway?
Layaway is an installment payment plan that makes purchasing luxury handbags more affordable and budget friendly. As a convenience for our customers, most items can be purchased through layaway of up to 60 days with an initial deposit of just 30% of the order total. A second payment of another 30% of the order total is due 30 days after the initial order date. The remaining balance of 40% to complete the purchase is due 60 days after the initial order date. We do not charge any finance fees for layaway orders, however, as a courtesy to our consignors who have agreed to offer layaway terms. The following, special conditions apply:
Layaway orders are considered a firm commitment to purchase the items. Layaway purchases are a final sale and items purchased using layaway are not eligible for return. All layaway deposits paid are non-transferable and non-refundable. Please be certain that you are willing and able to complete the purchase within 60 days before placing an item on layaway.
To begin a layaway purchase create an order through our online shopping cart and during checkout select "Layaway or Trade-in" as your Payment Method and leave us a note in the "Special Instructions" area that you are purchasing through layaway. When we process the order we'll send you an E-mail with a 30% down invoice to finalize your layaway order. Full payment can be made anytime on layaway purchases if you wish to do so before the 60 day limit. Just E-mail us and we'll ship your order once full payment has been made. Not all of our consignors allow their items to be sold on layaway, which will be noted within the listing. Please note that we may change layaway terms on specific items or for special offers. We reserve the right to deny layaway to anyone or everyone. We reserve the right to cancel layaway orders if the initial deposit of 30% has not been paid within 24 hours of invoicing.
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What is trade-in?
Get store credit for your like new to gently used designer purses and build your handbag collection with little to no cash. It is like advance consignment payments for store merchandise credit because there is No Waiting for your trade-in items to sell. Real Deal Collection will issue store credit after receipt and inspection of your trade-in items. Store credit can be used immediately, including towards existing layaway orders and those on hold with a good faith deposit. Not all items are eligible for trade-in offers; it depends on many factors including style, condition, popularity, etc. Due to market fluctuations, store credit offers must be accepted within 7 days of the offer date, otherwise the offer shall be considered expired. Once accepted, store credit never expires – use it now or later. We'll even keep track of it for you; just mention store credit in the "Special Instructions" area during checkout through our online shopping cart. You'll receive an invoice through E-mail if any balance is due, or an E-mail confirming your remaining store credit.
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Can items be held and reserved for me?
Yes, we can hold items with a deposit paid within 24-hours of creating a layaway or trade-in order. Layaway orders require a 30% down payment of the order total, and a trade-in order requires a non-refundable "Good Faith" deposit of $100 while the trade-in items are in transit to us.
Simply place an order for the items you wish to purchase through our online shopping cart. When prompted for payment details, choose "Layaway or Trade-In" as the Payment Method, then leave us a "Special Instructions" note whether you want layaway or are sending us a trade-in item. Then complete your order by clicking the "Place Order" button. You will not be required to pay at the time of checkout, but the items will be reserved for you and out-of-stock. We will contact you via E-mail to settle your payment arrangements. We reserve the right to cancel your order and re-stock the items ordered if there is no response from you within 24 hours of our initial contact.
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Can Real Deal Collection sell my bags and accessories?
Do you own authentic high-end designer bags that you don't use? Let us find another home for your like new to gently used luxury handbags and accessories, while you avoid the hassle and risk of selling them yourself. Our amazing inventory comes from thousands of collectors around the world, just like you. Benefit from our expertise and trusted reputation; our website and boutique attracts serious buyers shopping for pre-owned luxury goods and we do all the work of selling your bags for you!
We accept most handbag styles from Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Burberry, Celine, Chanel, Christian Dior, Christian Louboutin, Chloe, Fendi, Givenchy, Goyard, Gucci, Hermes, Jimmy Choo, Judith Leiber, Lanvin, Louis Vuitton, Manolo Blahnik, Marc Jacobs, Miu Miu, Mulberry, Proenza Schouler, Prada, Salvatore Ferragamo, Valentino, Yves Saint Laurent and other high-end luxury brands on a per item basis. Real Deal Collection offers up to 3 ways to sell your authentic high-end designer handbags and accessories: on consignment, directly to us, or trade-in for store credit.
Find out more, visit How to Sell Your Bag.
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