Real Deal Collection Policies

» Authenticity » Payment Methods » Returns

» Item Descriptions » Layaway » Consignment

» International Orders » Shipping » Trade-In

Authenticity:
All handbags featured at Real Deal Collection are guaranteed to be authentic Balenciaga bags. We do not sell reproductions and our experts authenticate every item before listing so you can shop without worry. We are a member of the Fashion Spot and the Purse Forum where we are noted as a trusted and reputable seller of Balenciaga bags. If you have any doubts about the authenticity of a bag you are considering sending to us, please email info@realdealcollection.com to submit relevant photos of your bag. No bag will be finally authenticated until examined physically. Any bag that cannot be authenticated with complete confidence will be returned to sender. If you have any questions regarding authenticity of an item, please contact us.

Item Descriptions:
Real Deal Collection makes every effort to show our items as accurately as possible and any imperfections will be depicted or described. We do our best to photograph and describe the bags, however, color variations can occur due to differences in computer monitors and variations in natural lighting during photography. Please contact us if you have any questions. We'll gladly provide any additional photos upon request.

International Orders:
Please contact us to manually process your order while our shopping cart does not recognize foreign addresses. We gladly ship internationally, the typical cost to Canada is $30 and $40 to most other countries. Customs duties, if any, are the responsibility of the buyer. We are happy to work with you to purchase, consignn or trade-in your Balenciaga bags.

Payment Methods:
We accept most forms of payment: credit/debit cards through Google Checkout, PayPal, checks, money orders, wire transfer and B-Bag Bucks store credit. Both Google Checkout and PayPal are safe and secure ways to pay with your credit or debit card. To pay by check or money order select simply select "Print and Call" during checkout as your payment type to take the item out-of-stock. Mailed payment must be received within 7 days of purchase and your order will not ship until the funds have cleared so the item will be placed on hold until this occurs. Sales tax of 8% will be added only to items shipped within New Mexico. Please send payment to: Real Deal Collection, 2442 Cerrillos Rd #487, Santa Fe, NM 87505. From time to time we issue promotional coupon codes that can be used to discount a purchase. The coupon code must be entered or mentioned when the order is placed. We cannot retroactively apply coupon codes to completed orders. Coupon discounts are not valid on sale items.

Layaway:
As a convenience to our customers items can be purchased through layaway with an initial deposit of 30% of the purchase price. An item will not be taken out-of-stock until the initial down payment has been received. A second down payment of another 30% is due 30 days after the initial payment. The remaining balance of 40% is due within 60 days of the initial payment. Layaway is considered a firm commitment to purchase the item and all deposits made are non-transferable and non-refundable. Please be certain that you are willing and able to complete the purchase within 60 days before placing an item on layaway. Not all of our consignors allow their items to be sold on layaway, so not every item will be eligible. To start the layaway process, contact us or send us an email to info@realdealcollection.com. We will send you an invoice for the initial and subsequent down payments unless you plan to mail them to us. You may also call (505)795-5979 to start the layaway process.

Shipping:
We offer free shipping for all purchases within the USA! We ship fully insured via FedEx Ground and USPS Priority Mail with signature confirmation tracking. International customers pay the cost of shipping to their destination. We use Express Mail International for orders outside the USA or any carrier requested by the customer. All items will be shipped within 48 hours after receiving payment, except for holidays and weekends. Purchases made by credit/debit cards and PayPal will only be shipped to the verified billing or confirmed address.

Returns:
Real Deal Collection takes great care in accurately describing our merchandise. If you are unhappy with your purchase for any reason, the item can be returned for a store merchandise credit, minus shipping cost. You must notify us of your intent within 24 hours of receiving the item and you must return it within 7 days of receipt.

Consignment:
Consigning with us is easy! We do all the work for you: market price evaluation, detailed photography, informative description, Internet listing, email promotion, customer communication, secure packaging and shipping, all for a modest commission. When the item sells – you get paid! There is no cost to you for any item that does not sell. Your bags will be available to our worldwide network of customers who come to us as a trusted source of rare and collectible Balenciaga bags. For more information please review our Consignment Agreement (PDF document).

Trade-In:
We offer B-Bag Bucks store credit for desirable bags so you can recycle your bags for something new. Trade-in your Balenciaga bags to build your collection without breaking the bank. Real Deal Collection will issue B-Bag Bucks for anything you want in the shop now or in the future. Best of all, you do not have to wait for your trade-in bags to sell, you can use them upon receipt and inspection of your trade-in bag. Depending marketability not every bag is eligible for trade, but generally any bag in good condition is eligible for consignment.

To Consign or Trade-In Your Balenciaga Bag(s):
Our terms are among the most generous of any consignment store, and our trade-in feature is the quickest and most cost effective way to grow your Balenciaga bag collection. We look forward to working with you to build your Real Deal Collection!