Return and Exchange Policy
You may return any product ordered from Real Deal Collection for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in the same condition as received, and include everything that came with it. Receive a refund of the purchase price, excluding shipping, credited back to the original payment method within seven days from receipt of the return. Trade-in orders may be exchanged for store credit to spend without expiration.
Security tags must still be attached. Layaway items are final sale and not eligible for return.
Mail Returns with a Tracking Number and Signature Required to:
223 W. San Francisco St.
Santa Fe, New Mexico 87501
International Customers: Please mark "Returned Goods" on all Customs forms. Any taxes assessed are the responsibility of the shipper and may be deducted from the refund issued for the return. Items shipped from outside the USA may incur import tax if the declared value is greater than the $200 USD duty-free limit.
We are not responsible for returned products that are lost in transit and not delivered to us.
As a reseller of previously owned luxury goods, we sell products "as is" and do not provide a "warranty" of the brand's workmanship which should be covered by the brand manufacturer, and you should contact them directly for any repairs or refurbishments.
We are happy to help you Monday-Saturday 10-5 MST by phone 505-795-5979 or email us firstname.lastname@example.org.